Returns , Exchange and Refund Policy

Returns should be made within 28 days of receiving your order.

To arrange your return please log into your account, select your order and click the return button where you will be guided through the returns process.

For faulty/ incorrect items a message box will be presented after following the above where you will need to provide more information on your order and customer service will then get in touch to help resolve.

Alternatively, if you are experiencing any issues contact us by logging into your account AND Select the refund form .

Once you have processed your return you will have a further 14 days to return your items to us.

Please return the items in their original packaging, package the items securely and ensure our returns form is included inside.

You will need to obtain a proof of postage receipt when you return your items to us.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items.

If you request a replacement item and the item is no longer available, we will process a refund back to the original account you used to purchase the item.

All successful returns will be credited to the original method used for payment. The original shipping charges will not be refunded. We will notify you via email once we have processed your return.

Due to COVID please note there may be a delay in processing your return please allow up to 5-7 working days from when your return is delivered to then process your refund. Please note once the refund is processed they can take 3 to 5 working days to show into your account (dependent on your bank).

If you ordered the wrong size , defected product or color , please follow the steps

The item(s) you are exchanging must be mailed back within 7 days or your exchange order will be cancelled.

Once the carrier has your return, your exchange order will begin processing.

If any items are no longer in stock due to inventory changes, we will refund your original form of payment. If the exchange was submitted after 30 days from delivery of the original item, an eGift Card will be issued.

Unfortunately, we do not offer exchanges at this time for international orders. If so please visit our return policy for information on how to complete a return.

Shoppers can cancel their orders within 1 hour of purchase and refunds will be made back to the original mode of payment.

Please allow for up to 15 days for the refund transfer to be completed and note that amount refunded will be net of bank processing charges.