Satisfaction MattersReturn & Refund PolicyAt Denimzee, your satisfaction matters.
If you're not completely happy with your purchase, we're here to help make it right.
Return Eligibility
You may request a return within 14 days of receiving your order. To be eligible for a return, items must be:
- Unworn and unwashed
- In original condition with all tags and packaging
- Free of damage, stains, scents, or signs of wear
How to Request a Return
To initiate a return, email us at
📧denimzee24@gmail.com within 14 days of receiving your order. Include:
- Your full name and order number
- Item(s) you wish to return
- Reason for the return
Our team will respond within 24–48 business hours with return instructions.
📌 Note: Customers are responsible for return shipping costs unless the return is due to our error.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on the following items:
Swimwear
Bodysuits
Fashion jewelry
Final sale items
Exceptions apply only if the item arrives damaged or defective.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 3 days of delivery at
📧 denimzee24@gmail.com with:
- Your order number
- A clear photo of the item(s) and issue
We’ll send a replacement or offer a full refund — your choice.
📌 Note: Customers are responsible for return shipping costs unless the return is due to our error.
Lost or Undeliverable Packages
We are not responsible for orders lost due to:
- Incorrect or incomplete shipping addresses entered at checkout
- Unclaimed deliveries returned to sender
If the package is returned to us:
- We can reship it (additional shipping fees apply), or
- Issue a refund for the product only (original shipping is non-refundable)
Packages Marked as Delivered
If your order is marked delivered but you did not receive it:
- Check with neighbors or your local postal office
- Verify your delivery address and tracking updates
Denimzee is not responsible for packages lost or stolen after carrier confirmation of delivery.
We encourage selecting a secure delivery address to prevent loss.
Refund Processing
Once your returned item is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Important:
Shipping charges are non-refundable
Refunds apply only to the returned item(s), not the full order if partially returned
